HOME > Procedures to request disclosure, correction, and deletion of personal information

Procedures to request disclosure, correction, and deletion of personal information

1. Request for Disclosure of Information, etc.

If you would like us to disclose, correct or stop using your personal information (hereinafter referred to as 電isclosure, etc.), please fill in the necessary information in the request form and send it to the following address together with the designated documents that will enable us to confirm your identity. We would appreciate it if you could write 泥isclosure Request on the envelope in red writing. We will respond once we confirm that the request is from the person who provided the information in question. Please note that the costs associated with such a request, such as postage, shall be borne by you.

Please send any inquiries to the same address.

Personal information relating to marketing campaigns and social networking services concerning our product brands:

For Lifestyle Products

Kracie Home Products, Ltd. (or Kracie Home Products Sales, Ltd.)
Attention: Personal Information Protection Officer
3-20-20 Kaigan, Minato-ku, Tokyo 108-8080 Japan

For Kampo Medicines/Pharmaceutical Products/Health Foods

Kracie Pharma, Ltd. (or Kracie Pharmaceutical, Ltd.)
Attention: Personal Information Protection Officer
3-20-20 Kaigan, Minato-ku, Tokyo 108-8080 Japan

For Confectioneries/Frozen Desserts/Foods

Kracie Foods, Ltd. (or Kracie Foods Sales, Ltd.)
Attention: Personal Information Protection Officer
3-20-20 Kaigan, Minato-ku, Tokyo 108-8080 Japan

Personal information relating to our Kampoful Life Membership and Kampo Medicine Therapist Service:

Kracie Pharma, Ltd. (or Kracie Pharmaceutical, Ltd.)
Attention: Personal Information Protection Officer
3-20-20 Kaigan, Minato-ku, Tokyo 108-8080 Japan

Personal information in relation to Kracie online shopping:

Kracie Foods, Ltd. (or Kracie Foods Sales, Ltd.)
Attention: Personal Information Protection Officer
3-20-20 Kaigan, Minato-ku, Tokyo 108-8080 Japan

Personal information relating to our Kracie Tampopo Membership, Kracie-hon Campaign, Kracie Group marketing campaigns and social networking services:

Kracie Holdings, Ltd.
Attention: Personal Information Protection Officer
Kaigan 3-20-20, Minato-ku, Tokyo 108-8080

*If you wish to cancel your Kracie Tampopo membership, please follow the cancellation procedures shown at the following URL. http://www.kracie.co.jp/member/faq/faq_02.html#QA08
<Only available in Japanese>

Personal information relating to Kracie痴 recruiting site for new graduates:

Kracie Holdings, Ltd.
Attention: Personal Information Protection Officer
Kaigan 3-20-20, Minato-ku, Tokyo 108-8080

Personal information relating to Kracie Fashion Institute:

Kracie Fashion Institute, Ltd.
Attention: Personal Information Protection Officer
Kaigan 3-20-20, Minato-ku, Tokyo 108-8080

2. Documents Required for Requesting Disclosure, etc.

When requesting disclosure, etc., of personal information or to stop it from being shared with third parties, please download the following request form, fill in all the required sections and post it to the appropriate address together with the designated documents that will enable us to confirm your identity.

[1] Request Form

[2] Proof of Identity

Please include one of the documents described in 1 to 6 below.

1) A copy of your passport

2) A copy of your driver痴 license

3) A copy of your student ID (valid, showing your face, date of birth and current address). *In cases where your student ID does not contain your current address, please add a copy of your certificate of residence (without your Individual Number [My Number], and hereinafter the same) or a copy of a receipt/invoice from a public utility service that contains your current address

4) A copy of your health insurance card together with a copy of your certificate of residence or a receipt/invoice from a public utility service that contains your current address (two items in total)

5) A copy of one of the followings: your pension booklet, your physical disability handbook, your intellectual disability handbook or your mental disability certificate. *This must contain your current address. *If it does not contain your current address, please add a copy of your certificate of residence or a copy of a receipt/invoice from a public utility service that contains your current address

6) A copy of your certificate of alien registration together with a copy of your passport or a receipt/invoice from a public utility service that contains your current address (two items in total)

3. Requesting Disclosure, etc., of Information by Proxy

If the person requesting disclosure, etc., is: [1] a legal proxy of a minor or a ward who is of age; or a proxy assigned by the person, please include the documents listed below in addition to the proof of identification mentioned in 2.[2] above.

[1] In cases of legal proxy

One request form as designated by the Company

A document to prove that you are a legal proxy (a certified copy of your family register)

A document to verify your identification as a legal proxy of a minor or a ward who is of age (a copy of your driver痴 license or passport)

[2] In cases of a proxy by assignment

A letter of assignment for a proxy as designated by the Company

A document to prove that you are the assigned proxy

* The documents sent to us cannot be returned to you as we have to keep a record of all communications.

4. Fees for Requesting Disclosure, etc., and Payment Method

For every request for disclosure, etc.: 500 yen (including consumption tax)

The fee shown above applies to one request concerning one person痴 data.

Please include postage stamps or a postal order to the value of 500 yen.

In cases where an insufficient amount has been sent or no fees have been included, we will notify you. However, when no payment has been received within two weeks of said notification, we will handle the case as if there had been no request.

In cases where it is decided that disclosure, etc., will not be carried out, the fee paid will not be refunded.

5. Response Procedure for the Request for Disclosure, etc.

A response to the request for disclosure, etc., will be made, as a rule, in writing and sent to the address of the person concerned by registered mail. When the response is to be made by a means other than in writing, the consent of the person who sent in the request will be obtained beforehand.

6. Use of Personal Information Obtained in relation to the Request for Disclosure, etc.

Personal information obtained in relation to the request for disclosure, etc., of personal information shall be handled within the scope required to respond to such request. The documents provided for the request shall be disposed of in an appropriate manner without delay once the response has been made.

7. Non-disclosure of Personal Data

In cases corresponding to any of the following, no disclosure, etc., will be carried out, while the reason for such will be notified.

When the identity of the person concerned is unable to be verified, including cases in which the address contained in the request form or the address contained in the proof of identity does not match the address held by the Company.

When the request was made by a proxy, but it was not possible to verify the right of proxy.

When the documentation included in the request was insufficient.

When the request was made to disclose information concerning non-personal data held by the Company.

When there is a possibility that the life, physical well-being, property, other rights or benefits of the person concerned or a third party may be harmed.

When there is a possibility that the normal business operations of the Company or the Kracie Group may be markedly hindered.

When responding to the request would constitute an infringement of laws and ordinances.

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